Inside Elevatie

How should you manage and respond to reviews?

To stay competitive, you must be able to effectively manage & monitor your online reputation. Track and monitor your reviews, market reviews, and generate reviews. Know when and where your customers are talking about your brand or business. Respond to customer feedback rapidly, both positive and negative. Dive deeper into the comments to look for useful insights and information that will help you improve the customer experience. With Reputation Shielder we help collect all the reviews into one dashboard. From there it can help you save time, and money since its all in one place!

Related: Why Big Businesses Must Proactively Manage Their Online Reputations

Here are a few tips on responding to negative reviews:

Of course, harnessing the potential of reviews as social proof isn’t only about righting wrongs or recovering critics and detractors. It’s also about activating happy customers and promoters. Keeping that in mind, here are some equally important tips on maximizing the social proof inherent in positive reviews:

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Request a demo to see how Reputation Shielder’s efficient, mobile process can help your business manage your online reputation and reviews. This will, in turn, improve local SEO and ultimately boost revenues.

Author: Susan MillerSusan is an accomplished graphics designer, published author, and writer with 2 different publishing companies, & over 5yrs of experience. She is Elevatie's online content manager and graphics designer.
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